Update for our Zephyr for Jira Server/DataCenter customers : Our team is working on a major version release of Zephyr for Jira to be compatible with Jira 8 .The tentative ETA for the release of this compatible version is by end of March 2019.Please watch this space and anticipate further notifications from the Zephyr team on the updates with regards to the release of the same.Till then we suggest you to use lower version of Jira for seamless operations of Zephyr plugin.For any further feedback , follow up queries or suggestions kindly 'Submit a Ticket' with us.
Support | Zephyr

Zephyr test details doesn't show up error - rendering com.thed.zephyr.je view issue step section

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After installation of Zephyr add-on over the atlassian market,  create a test case with test steps but it was not possible to see the test details section. Gives the below error .

 error - rendering com.thed.zephyr.je view issue step section



This error is commonly seen in JIRA Server environments that have been setup to use a MySQL 5.7.6 database version or higher. 

The most common times when you might see this kind of error would be:

  • During an initial setup of JIRA
  • During a migration from Cloud to Server
  • If you have recently upgraded your database server or migrated your JIRA database to a different database server
  • During a plugin installation/update


error in the logs - 
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user

at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72)
at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91)
... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance


Cause: permission issue


Solution - Grant permission to the users

Stop you JIRA sever . Please use the below query to grant permission in your database. And then restart you JIRA 

flush privileges;


Knowledge Base information:

 Product: Zephyr for Jira

 Version:  Mysql 5.7.X  , Zephyr for jira - 4.0.X , JIRA 7.3 onward, 

 Database affected version - My SQL 5.7.x 


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