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Zephyr test details doesn't show up error - rendering com.thed.zephyr.je view issue step section

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After installation of Zephyr add-on over the atlassian market,  create a test case with test steps but it was not possible to see the test details section. Gives the below error .

 error - rendering com.thed.zephyr.je view issue step section



This error is commonly seen in JIRA Server environments that have been setup to use a MySQL 5.7.6 database version or higher. 

The most common times when you might see this kind of error would be:

  • During an initial setup of JIRA
  • During a migration from Cloud to Server
  • If you have recently upgraded your database server or migrated your JIRA database to a different database server
  • During a plugin installation/update


error in the logs - 
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user

at com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:72)
at com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:32)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:91)
... 6 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jiradbuser'@'localhost' for table 'AO_5FB9D7_AOHIP_CHAT_LINK'
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance


Cause: permission issue


Solution - Grant permission to the users

Stop you JIRA sever . Please use the below query to grant permission in your database. And then restart you JIRA 

flush privileges;


Knowledge Base information:

 Product: Zephyr for Jira

 Version:  Mysql 5.7.X  , Zephyr for jira - 4.0.X , JIRA 7.3 onward, 

 Database affected version - My SQL 5.7.x 


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