We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capure for Jira Cloud instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance from Saturday, 01/12/2019, 9:30 PM PST up until Sunday 01/13/2019, 9:30 AM PST.This will be for our phasewise deployment of infrastructure changes, migration utility verification and customer data migration, as part of our GDPR and Atlassian privacy policy compliance efforts.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr

Getting "Unable to authenticate" error while trying to login to Zephyr

Created on

Problem :

Getting the below error when tries to login to Zephyr.

"Unable to authenticate"



Your license got expired.



* Please navigate to %Zephyr Installation Directory%-> License folder

* Replace the existing license.lic with the working license.lic

* Now you should be able to login.


Knowledge Base Information:

Product : Zephyr Enterprise Edition

Version : 4.8


Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request
Powered by Zendesk