Support | Zephyr



Cannot execute test cases or add test cases to test cycles when 'Single user (Zephyr for JIRA Cloud)' user not added to their issue security level.

Created on

Problem:

When user trying to add the testcase to the Test Cycle facing the below issues:

    * While adding from view issue page getting the error "error creating execution, please correct input and try again."  

 

  * While adding from Plan Test Cycle page getting the error "You do not have permission to see the issue"

 

Cause :

*Created testcase has the issue security level but to which 'Single user (Zephyr for JIRA Cloud)' user has not been added.

 

Fix:

*Add the 'Single user (Zephyr for JIRA Cloud)'  user to your issue security level as shown in the below screenshot. (Select your project-> Administration->Issue security->Actions->Edit Issue security).

 

* Perform JIRA re-indexing then Zephyr for JIRA Cloud re-indexing. And clear the server cache. 

* Now add the testcase to Test Cycle from both view issue page and Plan Testcycle page. You should not get the error.

 

KnowledgeBase Documentation:

 

Product : Zephyr for JIRA Cloud

Version : ALL

 

 

 

 

 


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