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Support | Zephyr

"Search Test Executions" not working in a particular browser

Created on


When you  click on Test -> "Search Test Executions" on the left side a menu appears. But screen is greyed out and in the middle the sand glass icon is running all the time. You waited >10min - no change.Interestingly it might work fine in some other browser or in some other machine

Resolution Steps/Fix:

1.Clear the browser cache and  cookies

2.Perform a re index of both Jira and Zephyr for Jira.

3.If the above steps don't work check  if the "block third party-cookies" option in the browser (here Chrome ) is opted.
If so add [*.]prod-play.zephyr4jiracloud.com to whitelist and now everything should work fine.

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