We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capure for Jira Cloud instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance from Saturday, 01/12/2019, 9:30 PM PST up until Sunday 01/13/2019, 9:30 AM PST.This will be for our phasewise deployment of infrastructure changes, migration utility verification and customer data migration, as part of our GDPR and Atlassian privacy policy compliance efforts.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr



Zephyr Has Disappeared After Weekly JIRA Maintenence

Created on

Issue: 

There is a known issue surrounding Atlassian's upgrade of Atlassian Cloud (formerly JIRA On Demand) instances from 6.5 to 7.0 that is causing Zephyr for JIRA Cloud to become non-functional. This can manifest it self as the "Test" menu missing from the top-most navigation bar.

Fix:

Atlassian has been made aware of this and has a fix in place to resolve the issue (see JRA-44826). The fix will involve a restart of your Atlassian Cloud instance. Please reach out to Atlassian Support (http://support.atlassian.com) and in the support request you create, make sure to include:

  1. your Atlassian Cloud URL (ends in atlassian.net)
  2. reference JRA-44826
  3. and you set the priority to Level 1.

 

If you have any additional questions or concerns, please reach out to our support staff via our support portal and we'll be glad to help.


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