Support | Zephyr



Zephyr Has Disappeared After Weekly JIRA Maintenence

Created on

Issue: 

There is a known issue surrounding Atlassian's upgrade of Atlassian Cloud (formerly JIRA On Demand) instances from 6.5 to 7.0 that is causing Zephyr for JIRA Cloud to become non-functional. This can manifest it self as the "Test" menu missing from the top-most navigation bar.

Fix:

Atlassian has been made aware of this and has a fix in place to resolve the issue (see JRA-44826). The fix will involve a restart of your Atlassian Cloud instance. Please reach out to Atlassian Support (http://support.atlassian.com) and in the support request you create, make sure to include:

  1. your Atlassian Cloud URL (ends in atlassian.net)
  2. reference JRA-44826
  3. and you set the priority to Level 1.

 

If you have any additional questions or concerns, please reach out to our support staff via our support portal and we'll be glad to help.


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