Having issue with our Importer utility for Zephyr for Jira Cloud.Please click here for the steps to resolve the issue. We want to make you aware that during Week 9 of the downtime schedule provided below, we will be migrating your Zephyr for Jira and ZAPI cloud instances as part of our GDPR and Atlassian privacy policy compliance efforts. Schedule : Friday, 04/19/2019 from 9:00 PM PST up until Sunday 04/21/2019 10:00 AM PST
Support | Zephyr

Zephyr Has Disappeared After Weekly JIRA Maintenence

Created on


There is a known issue surrounding Atlassian's upgrade of Atlassian Cloud (formerly JIRA On Demand) instances from 6.5 to 7.0 that is causing Zephyr for JIRA Cloud to become non-functional. This can manifest it self as the "Test" menu missing from the top-most navigation bar.


Atlassian has been made aware of this and has a fix in place to resolve the issue (see JRA-44826). The fix will involve a restart of your Atlassian Cloud instance. Please reach out to Atlassian Support (http://support.atlassian.com) and in the support request you create, make sure to include:

  1. your Atlassian Cloud URL (ends in atlassian.net)
  2. reference JRA-44826
  3. and you set the priority to Level 1.


If you have any additional questions or concerns, please reach out to our support staff via our support portal and we'll be glad to help.

Was this article helpful?
2 out of 3 found this helpful
Have more questions? Submit a request
Powered by Zendesk