Support | Zephyr



Can not see components or versions and list JIRA users under Assigned to field under Zephyr Defect Tracking System module.

Created on

Problem

Can not see components or versions and list JIRA users under Assigned to field under Zephyr Defect Tracking System module, even though they exist in Jira projects.

Cause

-> The new components or versions may added during the time of data refreshment.

-> JIRA users may not have this 'Assignable Issues' permission.

Fix

->As per the functionality of Zephyr, it will fetch the project data and store it internally in order to increase the performance and make it available for all the users. This data refreshes every 2 hours. If you have added new components during this period they will be refreshed in next interval.

->For the other users to be listed under Assigned to tab, they must have the assignable permission. Only users with this permission may be assigned to defects.

Please follow the below steps to assign 'Assignable Issues' permission for users:

1. Login into JIRA as <Admin>

2. Select any projects under the Projects section.

3. Click on Administration->Permissions at left navigation bar.

4. Under the section "Issue Permissions" you will see the "Assignable User" option.

5. Under the button "Actions" towards the top right of the screen, you can edit the permission scheme and add/remove entities to the relevant permissions.

Note: Permission Schemes can be used for multiple projects, so be aware if you make changes to one, it might impact other projects as well.

Knowledge Base Document Information:

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Title: Can not see components or versions and list JIRA users under "Assigned to" field under Zephyr Defect Tracking System module.

Product: Zephyr

Version: All

Summary: Not able to view components, versions and list of JIRA users under 'Assigned to' field under Zephyr defect tracking module, even though they exist in Jira projects.

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