Support | Zephyr



Not able to get the JIRA user names under the drop downs of "assigned to" and "filed by" search fields of Zephyr's Defect Tracking system module.

Created on

Problem

In Zephyr under Defect Tracking system module we have "assigned to" and "filed by" fields. As user starts typing username, Zephyr fires a call to Jira to fetch all the available users. However we are not able to get the JIRA user names under these search fields.

Cause

The <Browse Users> Global Permission has not given to JIRA users.

Fix

Please follow the below steps to provide <Browse Users> permission for JIRA users.

1. Login into JIRA.

2. Click on cog button at top right side of the window.

3. Select <User Management> under Administration drop down.

4. Click on <Global Permissions> at left navigation bar.

5. Within Global Permission page you find <JIRA permissions> under this please add JIRA users group to <Browse Users> permission.

After adding JIRA users group to <Browse Users> permission you can find the JIRA user names within "assigned to" and "filed by" search fields under Zephyr's Defect Tracking system module.


Knowledge Base Document Information:

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Title: Not able to get the JIRA user names under "assigned to" and "filed by" search fields of Zephyr's Defect Tracking system module.

Product: Zephyr

Version: All

Summary: We are not able to fetch the JIRA users names under Defect Tracking system module search fields such as "assigned to" and "filed by". Since the <Browse Users> Global Permission has not given to JIRA users.

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