We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capure for Jira Cloud instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance from Saturday, 01/12/2019, 9:30 PM PST up until Sunday 01/13/2019, 9:30 AM PST.This will be for our phasewise deployment of infrastructure changes, migration utility verification and customer data migration, as part of our GDPR and Atlassian privacy policy compliance efforts.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr

Unable to Initialize Application.

Created on



When I click on Retry button on connection to Zephyr Server pop-up, I get the message "Unable to initialize application, please contact zephyr support if this persists" .


In Windows if port Port 2038(Default RTMP port) is unavailable or blocked by firewall or any reason, the Zephyr calls are redirects to Port 80 for running the Zephyr Server. The same applies for port 443 by default to Linux OS.


You can click on try another way to be able to connect to Zephyr Server using the http port or you can implement rules to allow or restrict the port to access Zephyr server accordingly .

Knowledge Base Document Information:


Title: Unable to initialize application when attempting retry to connect to Zephyr Server.

Product: Zephyr EE/CE

Version: All

Summary: Select the Try Another Way option or Implement rules to allow ports to communicate with Zephyr Server.



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk