Support | Zephyr



Virus warning on Zephyr download.

Created on

Problem

Virus warning on Zephyr download.

Cause

There are a few reasons why this can happen. Please see below for troubleshooting fixes.

Fix

We can confirm there are no viruses associated with our product. Your virus scanner is giving a false report. We have many users installing our product daily and have received no other such reported issues. Please disable your virus scanner and try again.

If you are facing any issue while downloading from network, please try downloading the installable from our sftp location.
Download the suitable exe for your platform using an sftp client like filezilla or any other of your choice with the below credentials.

Host : secureftp.yourzephyr.com/incoming/Zephyr_Installbles
Username : zeph.anonymous
password : anonymous#user1
port : 22

Knowledge Base Document Information:

------------------------------------------------------------------------------------------------------Title          : Virus warning on Zephyr download.

Product     : Zephyr Enterprise/Community Edition.

Version     : For all version.

Summary  : Please disable your virus scanner and try again.

------------------------------------------------------------------------------------------------------


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