Having issue with our Importer utility for Zephyr for Jira Cloud.Please click here for the steps to resolve the issue. We want to make you aware that during Week 9 of the downtime schedule provided below, we will be migrating your Zephyr for Jira and ZAPI cloud instances as part of our GDPR and Atlassian privacy policy compliance efforts. Schedule : Friday, 04/19/2019 from 9:00 PM PST up until Sunday 04/21/2019 10:00 AM PST
Support | Zephyr



Clicking on Execution link navigates to blank page with NullpointerException in logs

Created on

 

Problem:

Clicking on execution link navigate to blank page and null pointer exception in logs.

Cause:

The user who executed the test case previously has been renamed/disabled in the JIRA instance.

Fix:

>Upgrade the Zephyr for JIRA version to the latest one.

>Perform both JIRA and Zephyr for JIRA reindexing.

 

Knowledge Base Document Information:

-----------------------------------------------------------------------------------------------------

Title: Clicking on execution link navigate to blank page and null pointer exception in logs.

Product: Zephyr for JIRA Sever, Datacenter

Version: 2.5.1 and below.

Summary: The user has been renamed/disabled in JIRA.

 

 


Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request
Powered by Zendesk