Update for our Zephyr for Jira Server/DataCenter customers : Our team is working on a major version release of Zephyr for Jira to be compatible with Jira 8 .The tentative ETA for the release of this compatible version is by end of March 2019.Please watch this space and anticipate further notifications from the Zephyr team on the updates with regards to the release of the same.Till then we suggest you to use lower version of Jira for seamless operations of Zephyr plugin.For any further feedback , follow up queries or suggestions kindly 'Submit a Ticket' with us.
Support | Zephyr



Zephyr for JIRA Cloud Cannot Install - An unexpected error occured. Refer to the logs for more information.

Created on

Problem

Zephyr for JIRA Cloud Cannot Install - An unexpected error occured. Refer to the logs for more information.

Cause

This is the general errot the plugin throws error due to some technical issue in Jira during installation.

Fix

If you are not able to install Zephyr for JIRA cloud and getting the below error as in the picture.
An unexpected error occured. Refer to the logs for more information.

To perform Zephyr for JIRA cloud re-index
1.Log in as a user with the 'JIRA Administrators' global permission.
2.Choose Administration > Add-on
3.Select ZEPHYR FOR JIRA Cloud > General Configuration
4.Click on the Re-Index button and wait till the Re-Indexing is successful.

Once the reindex is done it will update the addon successfully.
If the issue still persists please reach out to Atlassian Support.


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