We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capure for Jira Cloud instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance from Saturday, 01/12/2019, 9:30 PM PST up until Sunday 01/13/2019, 9:30 AM PST.This will be for our phasewise deployment of infrastructure changes, migration utility verification and customer data migration, as part of our GDPR and Atlassian privacy policy compliance efforts.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr



Zephyr for JIRA Licence not working in Jira/ Unable to update license

Created on

Problem

Zephyr for JIRA Licence not working in Jira/ Not able to update license

Cause

Updating/pasting License in a different place rather in Manage add-ons page.

Fix

If you are not able to update your license for Zephyr for JIRA, please check you have updated your license in a correct place 

Please follow below steps.
1. Navigate to Administration -> Add-ons
2. And then click on Manage add-ons don't move to Zephyr for JIRA here.
3. Once you click on manage Add-ons it will list all the installed plugins on right side.
4. Now click on the Zephyr for JIRA plugin which open up the options as in picture license.png.
5. Now paste your license in the box and click update.

Once the license is updated you are good to go with Zephyr for Jira.


Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request
Powered by Zendesk