Having issue with our Importer utility for Zephyr for Jira Cloud.Please click here for the steps to resolve the issue. If you are not able to access Capture Cloud and seeing a message, it means your Capture cloud instance is not migrated as part of our GDPR and Atlassian privacy policy. Please click here for the steps to Migrate your Capture Cloud instance to use Capture.
Support | Zephyr

Hot backup is not creating after restoring Zephyr Enterprise/community backup of linux to windows.

Created on


Hot backup path is not changing while restoring backup of Linux(SaaS) to windows.


There are a few reasons why this can happen. Please see below for troubleshooting fixes.


Follow below suggestions to change hotBackup.sh file name:
1.Open command prompt as a admin.
2.Navigate to the Zephyr Mysql path(C:\Program Files\Zephyr\mysql\bin).
3.Run command <mysql -uroot -proot> and then <use itcc;>.
4.After navigation to the database execute the following update Query.

UPDATE preference_system SET VALUE='${ZEPHYR_HOME}/backup_restore/bin/hotBackup.bat' WHERE VALUE='${ZEPHYR_HOME}/backup_restore/bin/hotBackup.sh';

Note: Please change the hotbackup.sh path if it is in a different location.

Knowledge Base Document Information:


Title: Hotback up path is not changing while restoring backup of Linux to windows.

Product: Zephyr Enterprise/Community Edition.

Version: Till current version.

Summary: Run update query to change hotBackup.sh file name for windows.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk