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Support | Zephyr



Forgotten test.manager role password and unable to log in

Created on

Problem

I forgot the password to the test.manager role. Now I can not log in. 

Cause

Forgotten password. 

Fix

The following instructions will assist you in manually resetting the test.manager roles password back to "test.manager". If you are a SaaS user and you forgot your password, please contact Zephyr support.

 

1. Make a backup of your database.

As administrator, open a command line prompt and navigate to: 
<Zephyr Root>\backup_restore\bin


Type:
>backupall.bat


Following the on screen instructions. Keep the backup in a safe place until after you have confirmed the password change is successful.

2. Stop the Zephyr Server.

Navigate to:
%ZEPHYR_INSTALL_DIR%\mysql\

Type:
>net stop zephyrserver

Wait for the server to stop.

3. Connect to the MySQL datbase.

Navigate to:
%ZEPHYR_INSTALL_DIR%\mysql

Type:
>bin\mysql -uroot -proot itcc

3. After you have connected to the database, type:

>select id, username, password from user;

This shows a table of usernames and encrypted passwords.

4. Change this entry to the original encrypted password for “test.manager”. Type:

>update user set password="6cf5b5v6n38ed8a0538104d745c17f6a873b732b04b8" where id=1;
>commit;
>quit;

5. This has changed the test.manager password to "test.manager"

6. Start the Zephyr server
Type:
net start Zephyr Server
Wait for the server to start

7. Via the UI, verify that the test.manager's password is now
test.manager

 

 

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Title:                Forgotten test.manager role password and unable to log in.    

Product:            Enterprise Edition, Community Edition

Version:             4.1, 4.5, 4.6

Summary:          I forgot the password to the test.manager role.Now I can't login.

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