We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capure for Jira Cloud instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance from Saturday, 01/12/2019, 9:30 PM PST up until Sunday 01/13/2019, 9:30 AM PST.This will be for our phasewise deployment of infrastructure changes, migration utility verification and customer data migration, as part of our GDPR and Atlassian privacy policy compliance efforts.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr

How to capture a thread dump

Created on


Zephyr's threads are causing an issue on the server.


A thread dump can help troubleshoot certain specific issues happening in a service such as Zephyr and are sometimes required for troubleshooting issues


During an issue occurrence (before the machine is restarted), please take the time to capture the thread dump by:

1) Get the process ID of the tomcat service (Task Manager in Windows does this)

2) Download and extract 'pstools' from http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx and place it in a local folder (ie C:\pstools)

3) As an Administrator user, Run:

C:\pstools\PsExec -s %PATH_TO_JDK%\bin\jstack.exe -l <Tomcat_Process_Id> > threaddump.txt

Email support the thread dump if requested.



Knowledge Document Information



Title:                      How to capture a thread dump

Product:                 Enterprise Edition, Community Edition

Version:                 All

Summary:              Support may request thread dumps, this is how they are performed                                            and at what times 


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk