Support | Zephyr



Zephyr cannot install because a port is in use. Can I install Zephyr using different ports?

Created on

Problem

Zephyr cannot install because a port is in use. What should I do? Can I install Zephyr using different port numbers?

Cause

Port that Zephyr uses is already in use on the server you are installing it too.    

Fix

When conducting an on-premise installation, the Zephyr installer can say that a needed port is in use. At this time, you either investigate what is using the port and shut it down or perform a custom installation of Zephyr and instruct Zephyr to use a different port. Certain ports can be changed and others can not. Any ports that say 'Configurable' next to them can be changed. 

 

The ports include the following:

80 – Server Port (Configurable)

2038 – RTMP Port (Not Configurable)

8005 – Tomcat Shutdown Server Port

8009 – (Not Configurable)

8010 – (Not Configurable)

37638 – Database Port (Configurable)    

 

If you don’t know which program is using a needed port, download the TcpView tool from Microsoft and use it to further investigate:  

http://www.microsoft.com/technet/sysinternals/Networking/TcpView.mspx

 

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Title:                       Zephyr cannot install because a port is in use. Can I install Zephyr using different ports?

Product:                  Enterprise Edition, Community Edition

Version:                   4.1, 4.5, 4.6

Summary:                

Zephyr cannot install because a port is in use. What should I do? Can I install Zephyr using different port numbers?

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