Support | Zephyr



Unable to add/update defect ZEE/ZCE

Created on

Problem

Unable to add/update defect, you have exceeded the length of one of the fields required.

e. g.

Error: defectTrackingAssembler(...)

There seems to be and error in operation performed. Please contact Zephyr Support if this persists

Details:

Unable to add/update defect, you have exceeded the length on one of the field customfield_#####="field name" is required

Cause

The custom field of "field name" is required in JIRA and wasn't filled out.

Fix

1) If this field type is supported by Zephyr, you can marker this field as required in Zephyr. This will provide you with a visual indicator that the field needs to be filled out.

2) If this is field type is not supported by Zephyr, you can possibly change the field from required to optional within JIRA.

The following link provides you with our documentation on setting up Zephyr's integration with JIRA custom fields:

http://support.yourzephyr.com/product_help/4.5/Administering_Zephyr/Defect_Tracking/JIRA/JIRA_Customizations.htm

 

 

Knowledge Document Information

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Title:                Unable to add/update defect ZEE/ZCE             

Product:           Enterprise Edition, Community Edition

Version:            4.5

Summary:         When I try to add or update a defect in Zephyr, I receive an                               error stating that the user is "unable to add/update defect, ,                               you have exceeded the length on one of the field..."

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