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Support | Zephyr

Why am I being logged out suddenly?

Created on


I was actively using Zephyr and then I was suddenly logged out. 


Either you were idle for too long or another user logged on with your credentials on another machine. 


This could be the result of either:

  • You've been idle for 30 minutes and hence for security reasons we automatically log you out
  • You've logged on from another machine or browser using the same username/password of an already logged in user. We only allow one login at a time per user. Due to this, you will be automatically logged out if you login using the same credentials on another machine.



Knowledge Document Information



Title:                     Why am I being logged out suddenly?    

Product:                 Enterprise Edition, Community Edition

Version:                 4.X

Summary:               I was actively using Zephyr and then I was suddenly logged out. 


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