Support | Zephyr



Why am I being logged out suddenly?

Created on

Problem

I was actively using Zephyr and then I was suddenly logged out. 

Cause

Either you were idle for too long or another user logged on with your credentials on another machine. 

Fix

This could be the result of either:

  • You've been idle for 30 minutes and hence for security reasons we automatically log you out
  • You've logged on from another machine or browser using the same username/password of an already logged in user. We only allow one login at a time per user. Due to this, you will be automatically logged out if you login using the same credentials on another machine.

 

 

Knowledge Document Information

 

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Title:                     Why am I being logged out suddenly?    

Product:                 Enterprise Edition, Community Edition

Version:                 4.X

Summary:               I was actively using Zephyr and then I was suddenly logged out. 

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