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On launching Zephyr, I get a gray screen and nothing else shows up.

Created on

Problem

When I launch Zephyr I just get a gray screen. What do I do?

Cause

Adobe flash is either not installed or needs to be updated. 

Fix

You either need to install Adobe Flash, or you need the latest version of Adobe's Flash Player.

You can get the latest version at the following link: http://www.adobe.com/go/getflashplayer

Once you install Adobe Flash or update it, please clear your browser cache and flash case. Then start the Zephyr Desktop or Dashboard again.

 

 

Knowledge Document Information

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Title:                    On launching Zephyr, I get a gray screen and nothing else shows up.    

Product:                Enterprise Edition, Community Edition

Version:                 4.X

Summary:              When I launch Zephyr I just get a gray screen. What do I do?

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