Having issue with our Importer utility for Zephyr for Jira Cloud.Please click here for the steps to resolve the issue. If you are not able to access Capture Cloud and seeing a message, it means your Capture cloud instance is not migrated as part of our GDPR and Atlassian privacy policy. Please click here for the steps to Migrate your Capture Cloud instance to use Capture.
Support | Zephyr

How to capture a memory dump

Created on


Server memory is acting unusual or support has requested a memory dump.


A memory dump can help troubleshoot certain specific issues happening in a service such as Zephyr and are sometimes required for troubleshooting issues.


Caution: Memory dumps take the amount of memory in use and write a file of the same size. If you have 2 gigs of memory in use, the memory dump will be a 2 gig file. Before proceeding, verify you have enough disk space available at your write destination for the dump.



                jmap -dump:file=dump.txt -J-d64 $PID  


                (if jmap is not in path, use fully qualified path $JAVA_HOME/bin/jmap)

                (remove -J-d64 flag, if 32 bit java in use)


                psexec -s "%JAVA_HOME%\bin\jmap" -dump:file=dump.txt %PID%


                (download pstools from sysInternals, if not already downloaded)


$PID : process Id of Zephyr Server

If requested by support, please email the dump file or upload it to our FTP for review.



Knowledge Document Information



Title:                      How to capture a memory dump

Product:                 Enterprise Edition, Community Edition

Version:                 All

Summary:              Support may request memory dumps, this is how they are performed                                        and at what times.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk