We are performing a phasewise scheduled maintenance of our Zephyr for Jira Cloud and Capture for Jira Cloud customer instances to be compliant with GDPR- Atlassian privacy policy (https://www.atlassian.com/trust/privacy) .Please expect a downtime during this phase of maintenance between 14th December , 9:00 pm PST to 15th December 5:00 am PST.For any further queries regarding this please rasie a ticket by using the option 'Submit a Ticket' below
Support | Zephyr

Unable to connect to JIRA Cloud DTS using Zephyr Enterprise - Error: defectAdminProvider - (6245000)

Created on


Not able to connect to JIRA Cloud or query defects via the Defect Tracking System in Zephyr Enterprise .

"Error: defectAdminProvider - (6245000)
There seems to be an error in operation performed. Please contact Zephyr Support if this persists."


Probably you are using JIRA Cloud to connect to via defect Tracking system.If so you will find issues to access defects in JIRA. Atlassian's Jira Cloud/On Demand had some changes pushed over the weekend which is causing the issue.


Our team is working on the fix and will release it to customers as a patch fix to be applied.Kindly raise a ticket by using the option "Submit a Case" after signing up or logging into "https://support.getzephyr.com/hc/en-us".We will update you of the fix and share with you the steps via the ticket raised.

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