Update for our Zephyr for Jira Server/DataCenter customers : Our team is working on a major version release of Zephyr for Jira to be compatible with Jira 8 .The tentative ETA for the release of this compatible version is by end of March 2019.Please watch this space and anticipate further notifications from the Zephyr team on the updates with regards to the release of the same.Till then we suggest you to use lower version of Jira for seamless operations of Zephyr plugin.For any further feedback , follow up queries or suggestions kindly 'Submit a Ticket' with us.
Support | Zephyr



Unable to connect to JIRA Cloud DTS using Zephyr Enterprise - Error: defectAdminProvider - (6245000)

Created on

Issue:

Not able to connect to JIRA Cloud or query defects via the Defect Tracking System in Zephyr Enterprise .

"Error: defectAdminProvider - (6245000)
There seems to be an error in operation performed. Please contact Zephyr Support if this persists."

Cause:

Probably you are using JIRA Cloud to connect to via defect Tracking system.If so you will find issues to access defects in JIRA. Atlassian's Jira Cloud/On Demand had some changes pushed over the weekend which is causing the issue.

Fix:

Our team is working on the fix and will release it to customers as a patch fix to be applied.Kindly raise a ticket by using the option "Submit a Case" after signing up or logging into "https://support.getzephyr.com/hc/en-us".We will update you of the fix and share with you the steps via the ticket raised.


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